Financial Friction Is Still the Barrier We’re Not Fixing

Financial Friction Is Still the Barrier We’re Not Fixing

Financial Friction Is Still the Barrier We’re Not Fixing

Strada Education Foundation released its Student-Centered Enrollment Management Principles, a timely and necessary framework for a system that too often asks students to navigate complexity without clarity.

At their core, these principles emphasize something students and families have been saying for years: they need transparency, predictability, and trust in the college decision-making process.

And yet, the current reality tells a very different story.

This year, I experienced the process not as a policy professional or a financial aid professional, but as a parent. My high school senior applied to nearly 20 institutions. Of those, only one provided a complete financial aid offer before decision day. Many institutions are still reviewing scholarship applications while simultaneously pressuring students to commit.

That disconnect isn’t just frustrating, it’s inequitable.

When students are asked to make one of the most significant financial decisions of their lives without full information, we are not just creating confusion, we are reinforcing what I’ve long described as financial friction: the unnecessary complexity that stands between students and their ability to enroll, persist, and complete. After watching my own student navigate this process, that insight feels more relevant than ever.

In the book, Student Financial Success: A Surprising Path to Fix the College Completion Crisis, my co-authors and I argued that the system itself, not students or institutions, are often the root cause of these breakdowns. And we offered three simple principles to guide a better path forward:

  • Chart a personal path
  • Unlock every dollar
  • Cut through complexity

What I saw this year reinforced just how far we still have to go.

Students can’t unlock every dollar when aid packages are incomplete or delayed. They can’t effectively chart a personal path without clear, comparable financial information. And instead of helping them cut through complexity, too many of our current processes add to it.

Strada’s principles make clear that incremental change is no longer enough. Achieving real results will require institutions to rethink long-standing practices:

  • From opacity to transparency in pricing and aid
  • From institutional timelines to student-centered timelines
  • From fragmented processes to coordinated, student-first systems

This is not just about improving enrollment outcomes. It’s about addressing the root cause of why students stop out in the first place. As we highlighted in Student Financial Success, financial barriers not academic ones are often the primary driver of attrition.

If we are serious about access, equity, and restoring trust in higher education, then aligning to student-centered principles isn’t optional; it’s foundational. Because a student-centered system doesn’t just recruit students. It ensures they can afford to say yes, with clarity, confidence, and a real path to completion.

The question isn’t whether we agree with these principles. It’s whether we are willing to change enough to achieve them. So I’ll ask my colleagues across higher ed: If students can’t see a full, clear financial picture before they’re asked to commit, are we truly student-centered?

Transcript

Wes (00:00.172) Amy, if a president asked you what’s the single most student-centered change that we can make right now to reduce the financial aid friction, if you were using the Strada principles as the guide, what would you tell them to do in the next 90 days and why?

Amy Glynn (00:20.446) Yeah, so I think if a president asked me that question, I’d say the most student-centered move you can make in the next 90 days is to try and eliminate uncertainty around how much students will actually pay for college at the point that they need to make that enrollment decision. So only a third of students and families reported a straightforward financial aid experience in Stratus assessment. And so we need to evaluate how financial aid is delivered so students aren’t piecing together

cost of attendance, financial aid eligibility, scholarships, net price, financing options across multiple systems, right? That’s a lot of data to try and pull together from a lot of different places. So instead, they should be experiencing a clear integrated funding plan where the math is done for them. They’re using standard terminology and the student can just see what college is gonna cost, but how it will be covered and the options that exist to address any remaining gaps.

One practical step I’d urge every president to take is walk through their own financial aid notification process as a student would. Because if it’s not clear to our leadership in higher education, it’s almost certainly not gonna be clear to students. But when I say that, Wes, I wanna be really clear, financial aid professionals are not the barrier here, right? Like they are so underwater with everything that’s going on. They’re operating in outdated systems, limited staffing.

Wes (01:33.292) Yeah, absolutely.

Amy Glynn (01:48.872) We don’t even need to get into the increased compliance complexity right now and they’re still trying to serve students. So this change is not intent, it’s scaffolding. Institutions need the time, the staff, the integrated systems that allow financial aid enrollment teams to deliver that timely, complete and student-ready information. And we know this matters because financial barriers drive the vast number of stopouts.

Wes (01:54.193) right.

Amy Glynn (02:19.382) Nearly 87 % of students who leave school do so for one of two or three financial reasons. And we know that we have 42 million students with some college no degree. So that’s, I’m not gonna do the math, can’t do the math, but like that’s a lot of students that are being impacted by the financial friction. So put really simply, the way that we begin to solve the completion crisis is by reducing financial friction through a personalized funding path.

that helps every student unlock every dollar possible so that they can move forward with clarity and not guesswork around how they’re gonna pay for school.

Wes (02:56.43) Amy, I love your emphasis on transparency and providing clear communication to the student. think if presidents follow that North Star, can’t go wrong.

Amy Glynn (03:09.354) Thanks, I agree.

Wes (03:12.002) Thanks, Amy.

Accountable Innovation with AI: Building Trust in Higher Education

Accountable Innovation with AI: Building Trust in Higher Education

Jessica Smagler, Head of Research and Outcomes, Kyron Learning

Across higher education, the most common question about AI is no longer “what can it do?” It’s “how do we know it will behave?” That question reflects something important about where the sector stands right now: enthusiasm is no longer the barrier to adoption. Trust is.

Trust in AI isn’t built through promises – it’s built through systems. Without clear internal accountability structures, AI tools operate on good faith alone – and good faith isn’t a governance model.

Institutions evaluating AI-powered tools should look for four interlocking commitments, treated not as product features but as obligations: guardrails, benchmarks, educator control, and a foundation in learning science.

The first line of that accountability is governance – specifically, the guardrails that define how AI is permitted to behave.

Guardrails Built for Learning

AI chatbots routinely welcome off-topic conversations, taking focus away from intended course content and derailing learning goals. Without strict guardrails to ensure that AI behavior stays aligned with education, safety, and institutional expectations, the integrity of the learning experience is at risk.

In the edtech space, guardrails should operate at two levels. One is educational, making sure the AI stays within lesson boundaries, supports reasoning without shortcuts, and redirects students who go off course. The other is around student security and privacy, ensuring student data is protected, sensitive information is automatically redacted, and access to systems remains tightly controlled. And these guardrails should be structural rather than add-ons, built into how the system works from the ground up, not applied as a filter after the fact.

Neither layer is visible to students but both matter to the administrators and instructors who are responsible for what happens in their courses. Together, these are guardrails that institutions can trust and hold companies accountable to, because in education, responsible behavior must be verifiable, not assumed.

Benchmarking for Measurable Results

Guardrails define how an AI system should behave. Benchmarking is how companies prove that it does – and how institutions can hold them to it. Without continuous measurement, guardrails are a promise rather than a practice.

In practice, benchmarking should also operate at two levels. Continuous benchmarking should be run against real learner interactions to detect behavioral drift and measure ongoing alignment with learning objectives. Periodic broader evaluations – run across curated datasets in multiple academic domains – should test for safety, instructional integrity, and consistency.

Critically, institutions should expect AI providers to share benchmarking results openly. A track record that institutions can point to is what separates accountable innovation from well-intentioned experimentation.

End to End Educator Control

AI should amplify great instructors – not replace them. Human oversight is an essential component of AI-powered instruction and should extend across the entire learning cycle, from content creation to the student experience.

At Kyron, for example, no lesson reaches a student without educator review and approval. Instructors set the learning objectives that shape what our AI generates, and retain full editorial control before anything is deployed. This process ensures that what students experience is always aligned to institutional goals.

Educator control should not end once a lesson is deployed to learners. Products should offer visibility into what students are struggling with in aggregate and at the individual learner level, allowing faculty to intervene, adjust, and improve. Insight into misconceptions creates a feedback loop that keeps instructors and institutions informed on student progress.

Grounded in Learning Science

Responsible AI providers don’t stop at governance and oversight. They are also accountable for whether students actually learn. Rooting instruction in established learning science frameworks – like Chi and Wylie’s ICAP model and Vygotsky’s Zone of Proximal Development – isn’t just good teaching. It is a standard that AI providers should hold themselves to and a standard institutions should expect when adopting AI-powered instruction.

Decades of research have made clear that real learning doesn’t happen by giving students answers. It happens when students are encouraged to think critically, reason logically, and develop conceptual understanding. It happens when lessons are intentionally structured to achieve clear learning goals.

A landmark study by Graesser and Person found that 92% of student questions focused on surface facts rather than deeper reasoning, meaning most misunderstandings go undetected and unaddressed. Because students can so easily appear engaged without building true conceptual understanding, instruction must be intentionally designed to surface reasoning and guide deeper thinking.

When AI providers root their tools in learning science, they are making a verifiable commitment to student outcomes – not just a promise of engagement.

This is Accountable Innovation

AI in education demands more than innovation, it demands accountability. Institutions have a right to ask AI providers how they know their tools will behave, and AI providers have an obligation to answer concretely. Organizations using AI must do so in ways that are safe for students and transparent to institutions. By setting guardrails and benchmarks, keeping educators in control throughout, and grounding tools in learning science, we can be confident that we are innovating responsibly.

At Kyron, our commitment to safe, accountable AI has helped us build enduring partnerships with institutions like Miami Dade College and Western Governors University, while creating opportunities to collaborate with forward-looking colleges like Rio Salado College and established curriculum companies like McGraw Hill. When we answer questions with evidence rather than promises, we build the kind of trust that makes responsible AI adoption possible, both for our partners and for the students they serve.

Interested in learning more about Kyron Learning? Visit www.kyronlearning.com or connect with our team to get started.

Why Earnings Alone Cannot Define Higher Education Accountability

Why Earnings Alone Cannot Define Higher Education Accountability

Why Earnings Alone Cannot Define Higher Education Accountability

Why the accountability debate is more complicated than it looks

Higher education accountability is increasingly centered on earnings outcomes. The assumption is straightforward: students earn a credential, enter the workforce, and their salaries reflect institutional quality.

But Glenda Morgan argues the reality is far more complex.

Earnings are not produced by institutions alone. They are shaped by geography, labor markets, career pathways, industry structures, and personal choices. Treating salary as a direct institutional output ignores the broader systems that influence economic outcomes.

That distinction matters because accountability systems shape policy, funding, and which programs institutions choose to sustain.


Why earnings are not a clean institutional metric

A graduate’s salary reflects more than where they studied.

Regional differences play a major role. Urban and rural labor markets produce different wage outcomes, even for students with similar credentials. Cost of living also affects salary structures. The same graduate may earn dramatically different wages depending on location.

Career pathways matter too. Some professions have highly structured salary trajectories, while others develop more gradually over time.

Morgan’s argument is that earnings are a systems-level outcome, not a simple cause-and-effect institutional measure.


Why median earnings can distort accountability

Median earnings simplify complexity into a single number.

That can obscure important differences between programs and professions. High-variance programs may produce both very high and very low earners. Low-floor professions may provide critical public value despite lower salaries.

Morgan also argues that earnings snapshots fail to account for long-term trajectories. Some fields produce immediate returns, while others develop more slowly over the course of a career.

Research shows that liberal arts graduates, for example, may initially earn less than engineering graduates but eventually narrow or surpass those gaps over time.


What accountability systems should measure instead

Morgan argues for a more nuanced accountability framework.

Completion rates should play a larger role, particularly given the scale of students with some college but no credential. Time to degree also matters because delays increase cost and debt burdens.

Geography, labor markets, and career variation should be incorporated into outcome measures. Accountability systems should recognize that different programs produce different types of value and different earning trajectories.

Most importantly, institutions should be evaluated using multiple measures rather than a single earnings metric.


Why this matters for public policy

The design of accountability systems influences institutional behavior.

If metrics are too narrow, institutions may reduce investment in socially valuable professions with lower earnings outcomes. That could worsen shortages in fields like teaching, counseling, and social work.

The challenge for policymakers is to build systems that value outcomes without oversimplifying how education, labor markets, and society actually interact.

 

Read Glenda Morgan’s article Earnings Data Are Driving Policy—and Misleading It” for more insights.

Transcript

Wes (00:26.786)  Morgan, thank you for joining us today and welcome to the President’s Forum Podcast.

Glenda Morgan (00:47.604) Thanks and it’s a pleasure to be here.

Wes (00:50.488) Hey, your article argues that it isn’t just a measurement of earnings that’s the problem. It’s actually a causality problem. So it’s very detailed in laying that out for us, but earnings are being attributed to institutions when they’re actually produced by systems. Can you explain that to our listeners and tell us a little bit about why that distinction matters?

for how we design accountability in public policy for higher education.

Glenda Morgan (01:26.25) Sure, yeah, you know, in a lot of the accountability discourse that’s going on, earnings are often treated like a clean institutional output. know, somebody goes to college or university, they graduate, they have earnings and they’re seen as a, you you’ve got cause and effect. But actually what happens is much more complex than that, is that somebody goes to university, they take one of a variety of different kinds of programs.

and then they graduate. But what they actually earn is a product of all different kinds of things. It is a product of where they graduate, are they going to be living in urban or rural kind of setting, but also what kind of a job they’re going into. Some jobs have very determined pathways, others are much more flexible.

And so you’ve got these multiple causality things going on and so what people are actually earning after they graduate is the result of multiple factors all acting together. So it’s not just cause and effect. It’s a highly complex kind of a system. So holding one aspect of that responsible for the outcome is just a crazy sort of setup.

you know, because what’s actually happening is you’ve got all kinds of things interacting to produce a highly variable.

Glenda Morgan (03:21.268) It makes sense to everybody, you know, where you live is going to determine what your costs of living are. And it also sort of determines what you’re paid. I mean, it’s so ingrained in us to understand that, but somehow it hasn’t made its way into the metrics yet. You know, it’s not just urban and rural. It’s also, I mean, there’s a regional aspect that I didn’t write about because my colleague Phil has written about that. But where you live determines a lot of

your costs but it also determines where you’re paid. I used to work for Gardner and they actually you know it was a fully remote company but they actually linked your your salary to where you were living. There were high cost places and low cost places.

Wes (04:05.432) Yeah, that makes sense. Well, in this paper, you also mentioned you described three types of programs that have very different earning structures. And the three programs that you lay out are pipeline programs, high-variance programs, and low-floor programs. First, can you just describe what each those are, each program is for our listeners? And then…

I’d love to get into some of the details of measuring those and why one single median measurement doesn’t quite work.

Glenda Morgan (04:43.114) Sure, as we go on, just want to be sure to call out Ithaca, which my little article was based on their research. Ithaca SNR did some great research on South Carolina, but it’s broadly applicable. So much depends on the kind of the program and then the pathway out of that program for graduates out of there. And they identified three. So the first one are pipeline programs. This is where

You graduate from a program and your pathway is pretty determined. You’re something like nursing where, you know, there are a couple of different paths you can take, but it’s pretty set. And your salaries are in some ways determined by that pathway. And so they’re somewhat predictable. Another one is engineering, you know, how you progress and where you go. You you’ve got certifications and things like that that you do, but it’s certainly set.

And then you’ve got much more flexible kinds of programs. Sorry. High variance programs. this, you know, with a pipeline program, your career and what you’re going to do after you graduate are are largely determined by the program that you’ve done.

Wes (05:58.563) high variance programs.

Glenda Morgan (06:15.136) With high variance programs, it’s less a profession than a set of opportunities. So something like business and even computer science, I would argue, are high variance programs. So they’re not only in terms of what you’re actually going to do is going to vary a lot. You can go to lots of different kinds of places and it’s really up to you in terms of what you’re going to do and what you’re going to make of that, but also your salary, what you’re actually paid.

is going to determine is going to vary a lot. So you’re to have a huge variation in terms of earnings and pathways and occupations. It’s really not determined by the actual degree. It’s determined by what your interests are and how you progress in that. I, for example, I have a PhD in political science, you know, and

you could have become, I could have become a professor or I chose to become an industry analyst and it’s the ultimate high variance kind of programs. And then you’ve got low floor programs and these are sort of, they’ve got elements of both of those in that there’s a big variation in terms of what people do, but earnings are traditionally fairly low. So things like social work, counseling,

often the arts as well. So there’s a lot of variation in terms of what people do, but the floor tends to be pretty low as well in terms of what they make.

Wes (07:49.358) Could we lump in like teaching, mental health programs? Yeah, okay. So these are programs that we actually really do need.

Glenda Morgan (08:03.59) Absolutely, yes. You know, as a society, we rely on those kinds of things. But they have traditionally been paid less. In part, you know, there’s somebody who writes about librarians, for example, who talks about vocational awe, you know, where everybody really admires what they do, but they aren’t prepared to pay for it. And so you’ve got these low-floor kinds of things.

Wes (08:31.79) Okay, so when you take a median, when you just break that down and take one number out, how does that not yield the accountability that we’re actually looking for?

Glenda Morgan (08:47.914) So, you know, people often think about medians as being better than averages and they are, but, you know, they aren’t accounting for the variation across that. Particularly, I think the most egregious example is the high variance programs because a median is just telling you, you know, the middle of between the bottom and the end. And it’s not sort of really telling you in general how people are going to do there, but they’re certainly not capturing

the value of the input as well. There’s a logic breakdown there because what people are earning is determined by the system, not by the actual input of the beginning. It’s just the beginning point that we’re putting a lot of emphasis on and it’s not really a valid measure of anything.

Wes (09:44.674) Well, it just seems that those three different types of programs could create a little bit of a problem having, just evaluating that one number, particularly at the end of the day, when you’re looking at social value of some of these low floor careers and the credentials that are required for that.

Glenda Morgan (10:10.014) Yeah.

Wes (10:14.146) We have, you can’t get rid of all of these credentials because they don’t provide you the economic return that some other careers might because you need them for society. How do you deal with that?

Glenda Morgan (10:28.82) Yeah, you know, that’s a slightly different thing than I argued in the piece, but I think, you know, we have to think about what we need as a society. I remember, as it happens, I’m South African originally. And there was this sort of amazing moment where I sort of understood things in a much deeper kind of way. I was just before I came to the US, it was the end of apartheid.

And as it happened, I went to the University of Cape Town, one of the best universities in the continent of Africa. And I remember hearing a conversation and it was a time of rapid change. There was this guy who was on the Board of Governors, the Board of Regents of the University of Cape Town. He was a businessman, very successful. He said,

My job is to understand the role of the university. And so, for example, in the College of Medicine, we have to provide doctors to the whole of the society. And, you know, as a businessman, I understand inputs and I understand outputs. And if we only get one kind of input, we’re only going to have one kind of output.

So we need multiple kinds of inputs in order to provide doctors for all the different parts, know, for rural, for plastic surgeons, for orthopedic surgeons, for all these different kinds of things. And so I think in terms of our accountability, we need to think of the same sort of thing, inputs and outputs, you know, we need social workers, we need teachers, we need these kinds of things. So we need to make sure that we produce them because we’re going to hurt if we don’t.

Wes (12:23.086) Right, right. Well, you know, that’s clearly the the when you’re talking about we don’t just measure inputs. We do want to look to outcomes. You’re I mean, that’s speaking President’s forum language. We’ve been talking about that for a long, long time. But look, we can’t just we can’t measure accountability by, you know, the way that education is provided, whether that’s in person or online or.

Glenda Morgan (12:34.208) Yeah.

Wes (12:51.16) We can’t just look to the inputs, but inputs and outputs can both be important. Boiling it down to one specific earning number is more complicated than it seems, but let’s get to the, if we’re redesigning this system, tell us what you would build if it were a ground up build on accountability. Well, how would you do it?

Glenda Morgan (13:16.734) We’ve got 43 million Americans with some college no credential. And I think…

Wes (13:49.538) Ha

Glenda Morgan (14:14.472) you know, you can have the best earning credential in the business, but if you’re not actually getting the credential, it’s not going to help you. So I think, you know, including more metrics there, including completion, time to degree, those kinds of things, you know, is sort of is part of that. And really developing a more nuanced measure of that. So including regionality.

including urban versus rural, those kinds of things. So that’s sort of how I would start to design it more from the ground up. But I would put heavily an emphasis on if somebody actually is going to college that they’re coming out of it with a degree or a credential of some sort.

Wes (15:01.878) I love that thinking and that does get forgotten when it’s just one metric after, if you’re just looking at earnings, you’re not seeing all of the non-completers and the cost to the system that that is.

Glenda Morgan (15:15.455). Yeah, no, absolutely. And then they’re stuck with the debt often. And it’s just a sort of nightmare. So I want that to be part of the part of that sort of calculation, but also, you know, thinking also in terms of where people going and how they’re doing. The other thing we haven’t talked about is also time, which I wrote about in the in the article is that, you know, a snapshot in time is not going to give you a

a great measure because some of these professions, for example, the pipeline things are relatively high earning right out the gate, whereas other ones are slow brewing. So there are studies that show that right out the gate engineering graduates earn much more than say, science people. But in the long term, the liberal arts actually catch up and overtake.

I think just looking at snapshots in time is problematic. You need a longer term measure.

Wes (16:26.22) I’m glad you brought that up because that’s a huge variance and it’s really important to capture. It’s hard to capture. It’s very difficult. I don’t know if there’s a clean way that you can do that, but your point is some of these take a much longer time than five years out your credential. They brew over a career.

Glenda Morgan (16:44.768) Yeah, absolutely. Yeah, no, absolutely. And, you know, going back to the median issue, I’ve just been rereading Todd Rose’s The End of Average. And a lot of people have some issues with the book, but I sort of really like it. It’s that, you know, when you’ve got things that don’t correlate, you’ve got multiple measures that don’t correlate, just using an average really gives you a bad result. You know, he uses the example of

Wes (16:55.086) Mm-hmm.

Glenda Morgan (17:10.096) airplane cockpits. Originally they were designed for the average person but turns out nobody’s actually average. Because you’ve got these multiple measures, know, and so we need to sort of bring multiple measures into things instead of using that median of just the earnings.

Wes (17:28.398) Right, well this has been a very interesting conversation Morgan. We will direct our listeners to your piece on this so they can read all the details and we would love to continue this conversation as things move forward with accountability during this administration and future administrations. We really appreciate your thinking about this.

Glenda Morgan (17:37.269) Bye.

Glenda Morgan (17:51.134) my absolute pleasure and lovelies to speak with you. Okay, thanks.

Wes (17:54.616) Thanks, Morgan.

May Update: Accountable Innovation in Practice

May Update: Accountable Innovation in Practice

May Update: Accountable Innovation in Practice

What does accountable innovation mean in higher education

Accountable innovation is becoming the defining expectation for higher education leaders.

Across the Presidents Forum network, this means designing new models that are not only innovative but also measurable. Institutions are focusing on flexible pathways for working learners, stronger alignment between education and workforce opportunity, and delivery models that reflect how students actually live and learn.

The emphasis is clear: innovation must lead to better outcomes, not just new ideas.


How institutions are putting innovation into practice

Institutions are translating this principle into concrete changes.

Flexible scheduling and online delivery are being paired with clearer pathways to completion. Programs are being designed with employer input to ensure relevance. Student support models are expanding to address barriers outside the classroom.

These changes reflect a broader shift. The goal is not access alone. It is access that leads to completion, employment, and long-term mobility.


What is happening in federal policy right now

At the federal level, the Department of Education’s AIM negotiated rulemaking is reinforcing this shift.

The first week of negotiations signaled a move away from a compliance-driven system toward one focused on outcomes, value, and consumer protection. At the same time, the proposals introduce new expectations around transparency and legal compliance.

Negotiators worked through a large portion of the draft text, but key issues remain unresolved. Areas such as outcomes-based accountability and accreditor flexibility continue to generate debate.

The second round of negotiations, scheduled for May 18 to 22, will be critical in shaping how these policies take final form.


Why policymakers are focused on outcomes and value

The direction of policy reflects broader public expectations.

Students, families, and policymakers are asking more direct questions about return on investment. They want to understand how education leads to employment, earnings, and career advancement.

This is driving a shift toward program-level outcomes, clearer disclosures, and stronger accountability frameworks. Institutions that can demonstrate value will be better positioned in this environment.


What this means for institutional strategy

Higher education is entering a period where innovation and accountability are closely linked.

Institutions will need to align program design, student support, and data systems with clear outcome measures. They will also need to communicate those outcomes effectively to policymakers and the public.

The opportunity is significant. Institutions that can demonstrate both innovation and results will define the next era of higher education.


The bottom line

Accountable innovation is no longer optional.

It is the standard by which institutions will be evaluated, funded, and trusted.

Transcript

Shalise Obray: Our theme for May is Accountable Innovation in Practice. Across our network, accountable innovation looks like flexible pathways for working learners, stronger alignment between education and opportunity, and new models that meet students where they are, while holding ourselves to clear standards for quality, value, and results.

On the policy front, we’re tracking the Department of Education’s AIM negotiated rulemaking on accreditation, innovation, and modernization. The first week of negotiations made clear this is not a minor adjustment — it reflects a real shift toward outcomes, value, and consumer protection, alongside new expectations around transparency and compliance.⁠⁠ The second week of negotiations is scheduled for May 18 to 22, and we’ll continue translating what’s happening into what members need to know.⁠⁠

We’re actively working with many of our members on content for June that responds to the question we heard repeatedly from congressional offices in Washington: **How is AI actually benefiting students?**⁠⁠ We’re building a set of practical stories and examples that show real student-facing impact and measurable operational results.⁠⁠

Ultimately, that’s the Forum’s mission: innovation that proves itself in better outcomes for students.

From Liberal Arts to the Labor Market: How NOVA Is Connecting Humanities Students to Careers

From Liberal Arts to the Labor Market: How NOVA Is Connecting Humanities Students to Careers

By Anne M. Kress, President, Northern Virginia Community College

Higher education leaders and policymakers could be forgiven for making AI the center of every conversation about preparing students for a world of work changing at record speed. The numbers are striking: a Lightcast study found that one-third of the skills required for the average job changed between 2021 and 2024. A LinkedIn executive observed in a May 2025 New York Times opinion piece that AI was breaking the bottom rung of the career ladder — the entry-level roles where generations of young workers got their start—and that was a year ago.

AI deserves our attention. But it isn’t the only issue that does.

At Northern Virginia Community College (NOVA), we hear consistently from students and employers that career-connected learning is often the difference between a graduate who gets hired and one who doesn’t. Students pursuing IT and engineering at NOVA already benefit from that connection: internships and apprenticeships with partners like Micron, Digital Realty, Microsoft, and AWS, plus the opportunity to earn employer-valued credentials on the path to their certificates and degrees. These opportunities build careers.

They also build the durable skills that employers – not just in STEM fields – say they need in their early-career workers. A study last year by Presidents Forum member Western Governor’s University and UpSkill America defined durable skills as the “enduring skills that are not job/role specific but are valued across all roles and workplaces (teamwork/collaboration, active listening, communication, etc.).” It also noted a prevailing belief among employers that skills needed to succeed on Day One of a job (trustworthiness, attention to detail, collaboration, integrity) are critical – and gained through real-world experience rather than academic instruction.

How do we equip students, regardless of discipline, with the durable skills needed to thrive in today’s whirlwind workplace?

In fall 2022, more than 44,000 students were enrolled in liberal arts courses across nearly 2,000 sections at NOVA. With support from the Jack, Joseph and Morton Mandel Foundation and partners in the business community, NOVA launched an initiative to expand our career-readiness infrastructure to these students. The result is a two-part model: a micro-credential program that makes the skills embedded in a humanities education visible and verifiable to employers, and a micro-internship program that puts those skills to work in real professional settings.

We started, as we always do, by asking employers what they actually need and value. We convened a group of 40 professionals working in humanities-adjacent fields and posed a direct question: What does an emerging professional need to succeed? Over eight weeks of structured discussion, faculty synthesized employers’ responses into five defining characteristics: workplace humility, adaptability, a willingness to learn, strong communication, and technical fluency. Those conversations became the foundation of a micro-credential program comprising 24 digital badges across three pathways — Critical Thinking, Communication Skills, and Leadership. These are employer-informed markers of specific, validated competencies — designed from the outset for college-wide adoption, so any NOVA student, regardless of discipline, can build and demonstrate these skills.

The micro-internship program grounds those credentials in real experience. These are short-term, project-based, remote or hybrid engagements that fit the realities of students’ schedules: over 70% of NOVA students are part-time, juggling classes, jobs, and caregiving, so we wanted the micro-internships to be accessible and achievable. We also wanted the students’ work to be consequential. NOVA students helped Smithsonian curators sort through a newly acquired collection of 19th century postcards. Others analyzed truancy data for a Chatham County judge, created content celebrating the Alexandria Film Festival’s 20th anniversary, and documented campus life for NOVA’s marketing office. These micro-internships are not simulations. They are real projects, for real organizations — exactly the experiences that help a student walk into a job interview and say, with evidence, what they can do.

The skills these students develop — synthesis, communication, ethical reasoning, adaptability — are hardest to automate and most valuable in a world reshaped by AI. Thanks to funding from the Mandel Foundation, NOVA has been able to build the infrastructure that supports the development and demonstration of these skills. Through this project we have learned that our students are ready and their prospective employers are willing. The only question is whether more higher education institutions can follow NOVA’s lead and meet them both halfway.