Promoting Policies that Power More Learners in Higher Education

Promoting Policies that Power More Learners in Higher Education

By Dr. Mark D. Milliron, President, National University

In recent years, California has made headlines for taking important steps to better support college students raising children. Three years ago, California enacted a new law requiring the state’s community colleges and most of its public universities to accommodate the complicated schedules of student-parents by allowing them to register for classes before other learners. In 2024, state lawmakers ordered that these same institutions provide more accurate cost-of-attendance estimates to student-parents, ensuring they’re eligible for additional financial aid. 

Both measures will help California better meet the needs of learners who are raising children while in college. But the fact that these changes are so noteworthy underscores the work that needs to be done to help higher education policies better meet the needs of adult learners.

Today’s college students are not the same as those of a generation or more ago. Of course there remains a big segment of students that are younger, right from high school, not working, and attending college full time. A growing number, however, are coming at different ages and stages, and  juggling more responsibilities than ever before. Nearly 1 in 5 undergraduates are student-parents, and nearly half of them are working full time. These “ANDers“—students who are working hard to balance being learners and parents, learners and employees, learners and military service members—are well on their way to becoming the majority in higher education. But because of the immense pressures they face and the fact that our traditional-model-heavy policies are often in the way, more than half of adult learners stop out after just one year of college.

Today’s policymakers have the opportunity to promote the academic success of both traditional students and the growing number of ANDers by crafting regulations, rules, and resource models that reflect the lives and realities of these learners. Here are three key policy changes that could make a difference:

Expand Tuition Assistance for Service Members and Their Families

Military learners and veterans represent a large segment of the ANDers. These students are, after all, overwhelmingly adult learners: the vast majority are over the age of 35, and many are balancing school with full-time work and family responsibilities. In fact, about half of veterans and one-third of active-duty students are parents, and more than half of all military-connected learners work full-time while enrolled

Today, just 10 percent of veterans hold an associate degree, and only 8 percent have earned a bachelor’s or higher. These attainment rates aren’t due to a lack of ambition or drive. They often reflect the reality that our system of higher education wasn’t built with military learners in mind. Frequent relocations, financial challenges, and the need for flexible course and semester schedules all present persistent barriers.

One of the most effective ways to address the challenges these learners face is by increasing tuition assistance benefits through the Department of Defense, not just for active-duty service members, but also for their spouses and dependents. Expanding access and increasing award amounts would help ensure service members and their families can pursue the education and credentials they need to thrive, no matter where their service takes them. Moreover, military tuition assistance in particular can be a significant tool to improve recruitment, retention, readiness, and especially re-entry into civilian lives for service members. 

Modernize Employer-Sponsored Education Benefits

Affordability remains one of the biggest hurdles for adult learners, military or otherwise. Given that many ANDers are also working full-time or part-time, one obvious but underutilized solution lies with their employers. Employer support can make the difference between stopping out and staying enrolled—or ever going to college at all.

If Congress would raise the cap on the annual tax-free education benefit that employers can offer their employees, learning and earning could be a complementary funding pathway for higher education. Indeed, Pell Grants are particularly well suited for traditional-aged students. But employer tuition assistance would help millions of striving learners afford advancement, and as a result, it would improve our workforce and bolster stronger linkages between employers and the higher education community. Indeed, you would likely see more apprenticeships, internships, and curricular partnership if this kind of financing model was better supported. 

Section 127 of the U.S. tax code already allows companies to offer up to $5,250 per year in tax-free education assistance to employees. But that cap hasn’t changed in nearly four decades, despite rising tuition costs and increased demand for postsecondary credentials. Raising the cap would allow companies to empower more workers to pursue their education and advance in their careers. It would also give employers an edge in recruiting, retaining, and upskilling talent—an increasingly urgent need amid ongoing labor shortages.

Advance Smart, Flexible Regulatory Reform

While the needs of today’s busy adult learners continue to evolve, higher education policy remains largely focused on traditional students. Too often, outdated federal regulations tie financial aid and program eligibility to rules designed around full-time, campus-based students. This limits innovation and locks out ANDers from programs that could help them advance in their lives and careers.

Policymakers can support regulatory reforms that accelerate the development of high-quality, flexible learning models. That includes modernizing definitions of academic engagement and seat time, enabling short-term and online programs to qualify for financial aid, and simplifying the transfer process. 

Put simply, forcing all students into a traditional college model doesn’t work. To meet the needs of the growing number of ANDers–and of our country–policymakers and higher education leaders should seize this opportunity to work together to design new policy sets that better reflect all learners’ lives, responsibilities, and goals. Together, we can design higher education pathways to possibility that include broader practices and policies that better serve all of our hard-working students.

Future of Distance Education

Future of Distance Education

Future of Distance Education

The Big Picture:

Three university presidents discussed how AI, personalized learning, and industry partnerships are reshaping distance education.

Why it matters

Higher education faces urgent pressure to adapt to technological changes while ensuring accessibility and addressing workforce needs in real-time.

Key insights

  • Skills assessment is evolving — Traditional evaluation methods are becoming obsolete as AI enables complex assessment models including virtual simulations and AI-facilitated oral exams.
  • Micro-credentials are gaining traction — All three presidents emphasized “stackable” and “trackable” shorter-term credentials to meet rapid upskilling needs.
  • Industry alignment is critical — Universities must prepare students for careers that don’t yet exist while tailoring critical thinking and communication skills to specific industry contexts.
  • AI can enhance human connections — “Flipping the organization” allows technology to handle logistics while educators focus on higher-order interactions.
  • Personalized student support — 24/7 virtual services, predictive analytics, and virtual exam proctoring are improving accessibility and outcomes.

The bottom line

Distance education’s future success hinges on balancing technological advancement with meaningful human learning experiences that prepare students for a rapidly evolving workforce.

UMGC: Bridging Education and Employment

UMGC: Bridging Education and Employment

UMGC: Bridging Education and Employment

The big picture

Workforce development has become central to UMGC’s mission, focusing on bridging the gap between education and employment.

Key insights

  • Students need to both learn and effectively communicate their skills to employers
  • Employers want graduates whose skills align with real workplace needs
  • Critical thinking and communication skills remain challenging to measure

What’s next

UMGC is prioritizing:

  • Experiential over theoretical coursework
  • Anticipating evolving workforce needs
  • Staying ahead of technological changes
  • Building confidence in both students and employers

How the National Nest Program is Reimagining Online Education

How the National Nest Program is Reimagining Online Education

How the National Nest Program is Reimagining Online Education

The big picture

National University is reimagining online education with physical “Nest” locations, designed as flexible co-learning spaces for nontraditional students.

Why it matters

Many online students face challenges at home, including:

• Lack of quiet space

• Internet connectivity issues

• Need for childcare

The Nest provides

  • Soundproof Zoom rooms
  • Veterans Center
  • Family Clubhouse
  • Innovation Studio
  • YMCA childcare partnership

What’s next

The program is expanding beyond Kearny Mesa to new locations in Escondido and Chula Vista.

The bottom line

While students value online learning flexibility, they also want optional physical spaces for learning and community connection.

What a Physical Home for Online Students Says About the Future of Distance Learning

What a Physical Home for Online Students Says About the Future of Distance Learning

By Dr. Mark D. Milliron, President and CEO, National University

It might seem unusual for a university long known for online education to open a physical student support hub in San Diego, but earlier this month, that’s exactly what we did.

Called the Nest, National University’s new co-learning space is modeled after the kinds of flexible, welcoming environments remote workers use every day. It’s a place where students can access academic advising, mental health support, child care services, and career resources—all in one setting. This isn’t about making a contrarian case that the future of distance education lies in physical spaces. It’s about reimagining how we support the growing number of students whose lives make traditional college models all but unworkable. The future of distance learning depends not just on where education happens, but on how well it aligns with the realities of students’ lives.

And those lives are complex. Today’s learners are balancing far more than coursework and summer internships. They’re often working professionals, parents, or both. They’re logging into class during lunch breaks, after bedtime, or on the commute home. They’re older, more racially and economically diverse, and often navigating responsibilities that traditional approaches to higher education were not designed to accommodate. In fact, nearly one in five undergraduates today is a student-parent. Nearly half are working full time. At National, we call these students “ANDers,” because they are learners and workers, students and parents. They’re quickly on track to become the majority in higher education. Yet despite their drive, determination, and growing presence, more than half of adult learners stop out within their first year. Too often, higher education expects these students to mold their lives around traditional education, rather than designing a next-generation education that better fits their lives.

They need coursework, schedules, and student support that are flexible, adaptable, and responsive to the many competing pressures they’re juggling every day. For colleges, that means designing learning environments that optimize accessibility, deliver timely support, and make progress possible without requiring students to pause other parts of their lives that matter just as much as their education.

Institutions can better support ANDers by structuring course schedules in formats that align with working students’ lives. Faculty and staff should engage with learners on their terms, whether asynchronously or outside traditional business hours. Wraparound support like academic coaching, child care services, and career advising should be fully embedded into the student experience—even if that means creating physical touchpoints within an otherwise online model.  That is the idea behind the Nest. What we heard from our students–not all, but a big segment–was not that they wanted to come to class. What they were interested in, however, was having the option to come to learning. They wanted a learning home away from home where they would feel a sense of belonging, be able to access just-in-time support, and even take advantage of low- or no-cost childcare services.

The future of accessible education will not be defined by whether learning happens on a campus, at a center, or on a screen. It will be defined by whether universities and colleges thoughtfully design a set of policies, practices, and programs that sync with the real lives of today’s students. ANDers are not outliers. They are a vital part of the future of higher education. A system built to better serve them will make higher education on the whole more responsive and effective for every learner.

UMGC: The Long-term Value of Distance Learning

UMGC: The Long-term Value of Distance Learning

UMGC: The Long-term Value of Distance Learning

Why it matters

As colleges face enrollment pressures, UMGC’s 76-year experience in distance learning offers crucial insights into successful online education delivery.

The big picture

UMGC President Gregory Fowler emphasizes that distance learning isn’t just a pandemic-era solution — it’s essential for:

  • Working professionals
  • Military personnel
  • Students in remote locations
  • Those balancing family commitments

The bottom line

Success in distance education requires more than revenue focus — it must create value for all stakeholders while increasing educational accessibility.