WGU President Advocates for Accountability and Bold Reform

WGU President Advocates for Accountability and Bold Reform

WGU President Advocates for Accountability and Bold Reform

Why it matters

Higher education institutions need to be held accountable for student outcomes and embrace innovation to remain relevant and valuable.

The big picture

President Pulsipher emphasizes two main points:

  • Increasing accountability for outcomes: Institutions should prove their value by demonstrating how they improve students’ lives.
  • Encouraging innovation: Policies should incentivize new models that expand access, lower costs, and increase relevance to future work.

By the numbers

WGU measures its impact through the “Factor Graduate Return”:

  • Graduates see a median 26x return on their investment
  • Some programs yield over 50x return
  • Even lower-return programs in education see 12-15x returns

Between the lines

President Pulsipher argues that higher education should democratize opportunity, not stratify society further.

The bottom line

President Pulsipher argues that higher education should democratize opportunity, not stratify society further.

Delivering Lift

Delivering Lift

Delivering Lift

The big picture

UMass Global Chancellor David Andrews advises the Department of Education to focus on improving student outcomes and experiences while maintaining accountability.

Key Points

  • Challenge legacy metrics like seat time and Carnegie units
  • Rethink “regular and substantive interaction” for the on-demand learning era
  • Develop metrics that measure student growth or “lift” rather than raw outcomes
  • Implement real-time predictive analytics to support struggling students
  • Increase investment in innovation pilots, especially for working adult learners

The bottom line

The Department of Education should take more risks in piloting innovative approaches and work more collaboratively with accreditors to streamline processes and foster innovation.

Why Improving Educational Benefits Is a Good Deal for the Military and Service Members

Why Improving Educational Benefits Is a Good Deal for the Military and Service Members

By Dr. Mark D. Milliron, National University

The nation’s population of college students is evolving rapidly, reflecting a broader spectrum of life experiences and responsibilities. Today’s learners are not only pursuing their degrees but are also balancing roles as parents, caregivers, and dedicated professionals. This shift is particularly evident in the growing number of military-affiliated students who are bringing their unique perspectives and experiences to higher education. 

At National University, where I serve as president, about one-fourth of our entire student body is military-affiliated, as are half of all National University undergraduate students. These learners are integrating their service backgrounds into their educational pursuits and enriching the campus environment in the process. Our institution was founded in 1971 by retired U.S. Navy Capt. Dr. David Chigos, who saw a need for more educational opportunities that support deployed soldiers and Veterans. Today, National University remains a top educator of the U.S. military.

Military educational benefits, especially tuition assistance, can be a powerful force that ensures Veterans can succeed in civilian life and infuse the nation’s workforce with a steady supply of experienced and disciplined talent. Yet for many military-affiliated students, military benefits are no longer such a good deal, as the buying power of military tuition assistance has diminished rapidly. Few military members are taking advantage of the program. And according to a recent report from Rand Corp., military transition programs aren’t living up to their promise of helping service members translate their military skills and experience to the civilian labor force.

Higher education should serve as a crucial bridge between military service and civilian employment. The United States has an obligation to support military members during and after their service. Enhancing and expanding the utilization of current tuition assistance programs can help service members gain more skills for their current roles and prepare them for their civilian careers.

For years education benefits have ranked among the top reasons for joining the military. But the Department of Defense’s Tuition Assistance program that provides financial aid to active-duty service members is capped at $250 per credit hour and at $4,500 per year. At that rate, a service member who relies solely on program support would need seven years to earn an associate’s degree. And while college tuition and fees have risen dramatically in recent years, the program’s annual cap has not been increased since its inception in 2001. 

Tuition assistance programs should provide enough funding so service members can earn a credential in a timely manner. Raising the cap to reflect the true cost of higher education is a simple and long-overdue fix.

Current funding levels for military education benefits are creating challenges for both service members and the institutions that serve them. Participation in the tuition assistance program has grown less cost-effective over time; indeed, a growing number of institutions are opting out because they no longer have the resources to sustain their support for active-duty service members. More ominously, the Army might follow the lead of other branches, which cut education benefits during and after the COVID-19 pandemic. 

Lawmakers should increase funding to the Defense Department’s education benefits so it can serve current students more effectively and encourage more service members to participate. Even a significant increase in tuition assistance would constitute just a small fraction of the Defense Department’s overall $850 billion budget request.

Finally, a 2017 Rand study found something surprising: Less than a quarter of new recruits were aware of the education benefits available to them. In addition, only about 20% of service members currently use tuition assistance. 

As the tuition assistance program is modernized and improved, military leaders, policymakers and postsecondary institutions must ensure that more recruits and service members learn about this program and are motivated by the educational opportunities the military can provide.

To deal effectively with escalating global tensions, the U.S. must redouble its efforts to build and maintain a capable military. Improving tuition assistance and other education benefits can help our armed forces maneuver through a challenging recruitment landscape and invest in the futures of our service members.

The Imperative of Skills Acquisition in Higher Education: A Call to Action

The Imperative of Skills Acquisition in Higher Education: A Call to Action

By Gregory W. Fowler, PhD

Today’s rapidly evolving job market makes new demands of higher education, as learners turn to shorter, just-in-time learning experiences—flexible, stackable, and cost effective—to build skillsets explicitly tailored to their professional objectives. It is critical that lawmakers move to support and empower institutions that recognize and embrace this worldview, removing obstacles that impede efforts to recognize, standardize, and validate learning experiences that prioritize skills acquisition.

Gone are the days when skills-based learning was synonymous with vocational training or viewed as a reductive approach to learning. Today, rapid advances in technology demand flexibility, agility, and adaptability, and employers are increasingly likely to value practical over theoretical knowledge. Instead of automatically equating a traditional credential with competence or mastery, employers and learners alike are placing greater emphasis on an individual’s ability to demonstrate and acquire necessary skills.

Fundamental shifts are needed in postsecondary learning if we are to prepare a workforce capable of thriving in the 21st century, and institutions must be prepared to provide necessary knowledge and skills, assess and validate them, and communicate them in ways that are meaningful to both learners and prospective employers. This offers the new administration an opportunity to make an immediate and lasting economic impact across large and often underserved populations, including those who seek credit for prior learning; those with some college and no degree; displaced workers who are reentering the workforce, upskilling, or changing careers; learners in the military; and millions more. 

These learners ask for and expect stackable certificates, certifications, or micro-credentials that can be evaluated and easily refreshed. They demand assurances that the skills they seek will have value in the future, and that they can be updated and augmented in response to emerging trends or technologies.

In response, my own institution—University of Maryland Global Campus (UMGC)—has embraced skills as the foundation of our learning experiences. This includes taking deliberate steps to identify and name the skills we teach in our core products and mapping those skills to career paths.

It also involves embracing a worldview that values learning no matter where it happens. We pride ourselves on being the nation’s most transfer-friendly institution, accepting credit from a wide variety of learning providers, and we evaluate and grant credit for prior learning, whether it is gained on the job or in military training or demonstrated via assessments.

This approach is one that we have identified and embraced as vital for the continued relevance of our institution and, indeed, of postsecondary learning, but it comes with challenges, and again, offers lawmakers the opportunity to support real and impactful change in the lives of learners everywhere.

Several steps can be taken to support the transition currently underway.

  • First, skills-focused learning experiences are built around different measures of success, and the federal government can empower recognized accreditors to include standards that are applicable to skills-based programs. This could also encourage greater acceptance of short-form learning experiences, reducing the focus on credit and contact hours as the main criteria for federal financial aid eligibility.

  • Equally important, by incentivizing and recognizing partnerships with industry leaders and employers, lawmakers can encourage the development of curricula that align with current and projected job market demands while supporting and rewarding those employers who invest in workforce and career development, thus contributing to an agile and competitive workforce. (Simply increasing the $5,250 cap on untaxed educational benefits—in place since 1986—would support such investment.)

  • Finally, by voicing support for and spotlighting innovative teaching methods and learning environments that facilitate skills acquisition—such as project-based learning, internships, and collaboration with industry partners—lawmakers can underscore and promote the value of skills-based learning and accelerate its acceptance in mainstream learning and work environments.

In short, by recognizing, validating, and legitimizing skills acquisition as a central goal of education, the federal government can take crucial steps toward growing a workforce positioned to meet the demands of the modern economy. Similarly, by supporting postsecondary providers that embrace this approach, lawmakers can ensure that students are equipped with the skills they need to succeed in their careers and contribute to our nation’s prosperity. This shift will require cooperation among policymakers, educators, industry leaders, and third-party providers, and by supporting it, the new administration can affect lasting and impactful change that yields greater socioeconomic mobility and economic growth.

Think outside the degree

Think outside the degree

By Anne Kress, NOVA

The third annual Northern Virginia Workforce Index reveals a region mirroring the struggle of many major metropolitan areas: a booming economy but a persistent talent shortage.

Companies are hiring, but workforce availability is a challenge that traditional methods of sourcing and qualifying talent are failing to meet. Over 60% of the Index’s survey respondents identified an overall shortage of interested or available candidates as the key barrier.

While we might think breaks in the talent pipeline impact only “big name” employers, the workforce shortage affects the entire ecosystem. Almost half of Virginians are employed in small businesses, which constitute over 99% of employers in the Commonwealth. The lack of a qualified and available workforce impacts quality of life locally: neighborhood shops and services, new and longtime entrepreneurs, and the small- and medium-sized enterprises that form an essential and critical supply chain for larger employers are all challenged by the talent gap.

Our market has many candidates who would be ideal for persistently vacant positions, though businesses won’t find them if they don’t change how and where they look. It’s time to rethink our approach.

Most employers rely on word-of-mouth, online job boards, and/or social media. Few are using internships and apprenticeships, two methods of recruiting and retaining a workforce that have long proved to be effective. 

Since the pandemic, enrollment in NOVA’s short-term, industry-recognized credential program, Fast Forward, has grown by double digits annually. These students are telling us the idea of spending two years in college, let alone four, is unrealistic and unwelcome. Employers who are ready to make the skills-based hiring shift will find a stronger and growing talent pipeline. They benefit, and so do the employees, who, on average, increase their earnings by about 79% thanks to their Fast Forward credentials.

Employers should consider something else: Think outside the degree. 

In today’s market, in-demand skills hold high value: In their responses to the Northern Virginia Workforce Index, 60% of employers say a candidate’s formal education is not important in making hiring decisions. Yet, most of these same employers identify bachelor’s degrees as very important or essential even to entry-level positions. In fact, Northern Virginia job postings are more likely (32%) to require a bachelor’s than are national postings (22%).

A move to skills-based hiring, even in part, would immediately widen the talent pathway and begin to close the workforce gap for our region and country. When employers remove what Opportunity@Work calls “the paper ceiling” of a four-year college degree, the pool of talent expands dramatically. More than 70 million adults in the U.S. are what Opportunity@Work deems “STARS“: individuals skilled through alternative routes who do not hold a bachelor’s degree. They comprise fully 50% of the U.S. workforce.

Across the country, largely in response to the lingering labor shortage, there is a national trend towards relaxing education and degree requirements to emphasize skills-based hiring instead. The Burning Glass Institute and Harvard Business School call it “the emerging degree reset,” and note it has the potential to greatly expand the labor market.

NOVA is the largest public higher education institution in Virginia and the largest provider of talent in the region. Our students have outstanding GPAs and a drive to succeed; they have completed internships, clinicals, and fieldwork; they have triumphed in the essential skill of time management; they are leaders on campus and in the community; many are military veterans, making them eligible for security clearances; and state data shows that 81% of Virginia’s community college students will stay in the Commonwealth after they graduate. Yet, the results of the 2023 Northern Virginia Workforce Index suggest despite their ongoing challenges in sourcing and retaining talent, employers are looking past these individuals time and time again.

The charge to employers is clear: change where and how you look for talent, the way you assess candidates, and how you partner with institutions dedicated to skilling, reskilling, and upskilling workers in the fastest-growing fields. Seize the opportunity to think differently about your current, future, and potential workforce. Think outside the degree.